Privacy and Consent

Due to the introduction of the General Data Protection Regulation (GDPR) we have updated our privacy policy with the aim of making it even easier for you to see what information we collect from you and how we use it.

We also explain what rights you have under the new regulation with regard to the data we hold, and how you can seek to have it updated or removed from our database.

Information you provide

You may provide information to us by filling in forms on our site or by corresponding with us by phone, email or otherwise.

We only request and collect information that is necessary in order to provide you with your requested service and to improve the services that we provide.

Web Forms

The information you provide through this web site may include (but is not limited to) your name, address, email address and phone number.

Telephone Consultation

If you request a telephone consultation with us in order to help you determine the most appropriate debt solution available to you, you may be required to volunteer information about your personal circumstances which may include (but is not limited to) details of your accommodation status, your home address and employment.

You may also be required to provide information related to your financial circumstances, which may include (but is not limited to) the names of your creditors and any outstanding balances you owe them, details of your household income and outgoings and details of any assets and liability's you may have.

How do we use the information you provide

Web Forms and Email

We use the information you might provide through a web form or an email to help us provide you with the service you have requested.

For your protection, if, for whatever reason, we have not managed to make contact with you within 30 days of you submitting your web form, the information you have provided will be erased from our database.

Telephone Consultation

We use the information you might provide during our telephone consultation to help us understand your over all circumstances to the necessary level sufficient for us to offer you personalised help and advice.

It is our intention to help you determine whether an IVA is a viable option for you and discuss with you how an IVA would compare with the alternative solutions, so you can make an informed decision on how best to move forward.

Information we collect about you

With regard to each of your visits to our site, we may automatically collect the following information:

Technical Information

Your internet protocol (IP) address used to connect your computer to the internet, browser type and version, browser type and version, operating system and platform;

information about your visit

The full Uniform Resource Locators (URL) into, through to and from our site (including date and time); pages you viewed or searched for; page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to contact us.

How do we use the information we collect

We use this information to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner; as part of our efforts to keep our site safe and secure; and to measure or understand the effectiveness of advertising we serve to you and to others.

Third party

We only share select data (subject to your express consent being given) with external parties where it is necessary in relation to the services that you have requested we carry out on your behalf, or if we are required to do so by law.

Right to request your personal information

IVAorg respects your right to access your personal information that we hold in accordance with the General Data Protection Regulation (GDPR).

Contact us

You can always get in touch to ask us what personal data we hold and to correct and update your data if anything changes.

Questions, comments and requests are welcomed and should be addressed to: IVAorg CIC, Ocean Business Centre, Ocean Street, Altrincham, WA14 5QL